Weekly Dialogue – Nicole Smart
Summary of the Course
Current researches show that emotional intelligence is vital more influential in workplace success than technical and hard skills. It determines our ability to engage well with others and is a major building block to effective collaboration, communication and teamwork.
Main topics:
- – Transformational customer service toolkit for a rapidly changing environment
- – Neuroscience of human change cycle
- – Driving team performance towards the sustainable development of organisational objectives
- – The priorities of people centric service
SPEAKER
NICOLE SMART | UAE
International corporate trainer, Certified Executive Coach
Nicole is an internationally experienced and sought after Corporate Trainer for Management and Leadership Development (Executive Educator); Certified Executive Coach through Marshall Goldsmith Stakeholder Centered Coaching (California, USA); Accredited Neuro-Linguistic Programming Practitioner (Dubai, UAE); Registered assessor for ILM (Institute of Leadership and Management through City & Guilds (United Kingdom).
Her degree in Communication Science incorporated various elements of organisational and social psychology.