Leadership in Building Customer Service Culture
Summary of the Course
Leaders must be an example of good service as they interact with employees and follow the steps to building a customer-centric culture. Do it right, and the customer will respond to the company’s positive culture with repeat business, and ultimately, loyalty.
Program Objectives
- • Understand eight key principles that will lead you to Superior Service
- • Take concrete action to improve your service, right now
- • Achieve new levels of customer satisfaction, loyalty … and delight!
- • Gain additional business from loyal customers who buy more, and more often
- • Build a common service language
- • Educate with “the moral of the story”
- • Become a better customer and you’ll get better service, too
Who Should Attend
The course is suitable for Customer service specialists, entry level sales representative, call centre agents or receptionists, those who meet daily with the external and internal customers
Duration
18 hours
Awarding Body
Certificate of achievement
Assessments
Written assignment
Financing options
100% Tamkeen support for Bahraini candidates only
Eligibility criteria
In order to successfully pass the placement test candidate has to fit following criteria:
1. Good English language level
2. Currently occupying a subject related position