IATA – Foundation Diploma in Travel and Tourism
Summary of the Course
- This is a three-in-one course ideal for those who are rather new to the travel industry. The Foundation in Travel and Tourism Course provides an understanding of the travel and tourism industry, describes the travel professional’s role in the travel industry, the role of technology and the importance of exceeding customer expectations. Fundamental skills and competencies linked to industry regulations, standard coding, world geography, quoting air fares and interpreting fare rules, electronic ticketing, GDS functionality, passenger travel documents such as passports, visas and health certificates and reservations procedures are learned in this course. This course also introduces the complete spectrum of travel products and services sold by travel professionals, including hotels, car hire, cruises, and rail and tour products. Course content:
- Travel and Tourism Industry and the Travel Professional
- Geography in Travel Planning
- Travel Formalities
- Air Transport Essentials
- Land Transport: Introduction to Passenger Rail
- Land Transport: Car & Camper
- Hotel Products and Services
- Water Transport: Ferries and Cruise
- Tour Packages
- Serving the Travel Customer
- Fundamentals in Air Fares and Ticketing
- Technology in the Travel Industry
- Electronic Booking Tools
Learning Objectives
- Understand the various services and facilities available to airline passengers during their travel by providing excellent customer service
- Plan and reserve travel itineraries using standard industry coding
- Sell car rental, hotel accommodation, cruises and pre- packaged tour products
Who Should Attend
- Travel Agents
- Airline Reservation Agents
- Tour Operators
- Call Center Agents
Duration
199 Hours
Awarding Body
The International Air Transport Association (IATA)
Assessments
Online exam.