Customer Relationship Management
Summary
This programme is designed to equip the organizations with the necessary skills & knowledge to Effectively know that CRM systems evolve with the organization and the customer- continuous Improvement; such that upon completion of training they can positively impact the overall business andprofitability of the company.
Programme Objectives
- Understand the importance of customer relationships.
- Identify the components of Customer Relationship Management.
- Describe the factors that can cause Customer Relationship Management to fail.
- Understand the different ways that you as an employee can affect CRM.
- Use the material presented to develop a customer-centered approach to your role.
- Identify types of customer and recognize their potential impact on the business of your organization.
Who Should Attend
The Customer Relationship Management course is designed for managers, supervisors and company members responsible for managing client services.
Duration
3 Days