CUSTOMER EXPERIENCE IN THE AGE OF AI PLATFORMS
Summary of the Course
We are entering phase 3 of digitalisation. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world with hyper-personalised offerings. And a world with the most seamless user interfaces ever. In his latest book and keynote, Steven helps companies to achieve these customer benefits in this new digital phase. This keynote is a breathtaking story of how the latest technologies can help to win the heart and business of your customers.
Learning Objectives
– Achieve the perfect customer experience through the three investment axes.
– Leverage data to improve experiences.
– Discuss the latest new customer interfaces.
- – Fight the digital commodity magnet through strategies.
- – Augment employee intelligence levels.
Who Should Attend
Frontline Staff Members,
Customer Service Professionals,
Managers,
Staff of Service Ministries Hospitals,
Hotels,
Banks and Telecommunications Call,
Centre Staff,
Receptionists,
Sales Agents,
Internal Customers and all Staff,
Members who meet daily with external customers.
Duration
What's included
- ● A certificate signed by the trainer
- ● Full course materials
- ● Access to the trainer’s slides
SPEAKER
STEVEN VAN BELLEGHEM | BELGIUM
THOUGHT LEADER IN CUSTOMER EXPERIENCE
Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast- growing digital agency Intracto and AI scale-up Hello Customer. Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities. Steven is also a part-time marketing professor at the Vlerick Business School. Steven has authored four international bestsellers and has sold more than 120,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, and best international business book).
Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer centricity. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories.