Weekly Dialogue – Steven Van Belleghem
Summary of the Course
We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world with hyper-personalized offerings. And a world with the most seamless user interfaces ever. In his latest book and keynote, Steven helps companies to achieve these customer benefits in this new digital phase. This keynote is a breathtaking story of how the latest technologies can help to win the heart and business of your customers.
Learning outcomes:
· Achieve the perfect customer experience through the three investment axes.
· Leverage data to improve experiences.
· Discuss the latest new customer interfaces.
· Fight the digital commodity magnet through strategies.
· Augment employee intelligence levels.
SPEAKER
STEVEN VAN BELLEGHEM | Belgium
Thought leader in Customer Experience
Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is also a part-time marketing professor at the Vlerick Business School.