We’re entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world with hyper personalized offerings with the most seamless user interfaces ever. In this Conference, participants and organizations will achieve the customer benefits in this new digital phase. The three investment axes will be discussed to achieve the perfect customer experience.

It is a breathtaking story of how the latest technologies can help to win the heart and business of your customers. It shows you how you can leverage data to improve experiences. It discusses the latest new customer interfaces. It contains strategies for companies to fight the digital commodity magnet as will as it shows you how you can augment employee intelligence levels.