Stakeholder Intelligence: Expanding our emotional elasticity’
Summary of the Course
The purpose of the online workshop is to create a sense of team synergy and continuous improvement amongst the participants and to instil a sense of work ethic aligned with the corporate Mission, Vision and Core Values of the organization, pertaining to the following key themes:
- – Personal Self-Awareness and Awareness of others
- – Emotional Intelligence for customer service excellence and Collaboration
- – WIIFM ? What’s in for me and WIIFT ? What’s in it for them
- – WHY EQ ?
Learning Objectives
- • 4 quadrants of Dr.Daniel Goleman’s Emotional Intelligence quadrant: Self-regulation of emotional mind-set
- • Emotional Took-kit: Overcoming adversity in a time of crisis: The key to thriving
- • Balancing emotion and logic
- • Neuro-science of human relationship development
- • Conversational Intelligence and Effective Communication Dr.Judith.E.Glazer: The act of ‘imparting information’ for the purpose of ‘evoking understanding
- • Building Emotionally Intelligent Teams: ‘Team-ship Intelligence’ for integrated stakeholder engagement
- • Understanding the Human psychology of Change Management and customer experience
- • The ability to ‘Step out of our Emotional and Cognitive (mental) Frame-work and walk next to ourselves in figurative third (3rd) party’
- • Develop techniques to Undo poor behavior and habits and replace them with new one’s for lasting effect
Who Should Attend
Anybody who deals with a client/customer/stakeholder, both internally or externally
Duration
2-3 day online workshop; 4-5 hours per day (including tea breaks)
What's included
- ● A certificate signed by the trainer
- ● Full course materials
- ● Access to the trainer’s slides
SPEAKER
NICOLE SMART | UAE
INTERNATIONAL CORPORATE TRAINER, EXECUTIVE COACH
Nicole is an internationally experienced and sought after Corporate Trainer for Management and Leadership Development (Executive Educator); Certified Executive Coach through Marshall Goldsmith Stakeholder Centered Coaching (California, USA); Accredited Neuro-Linguistic Programming Practitioner (Dubai, UAE); Registered assessor for ILM (Institute of Leadership and Management through City & Guilds (United Kingdom).
Her degree in Communication Science incorporated various elements of organisational and social psychology.