Customer Relationship Management
Summary of the Course
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers loyalty of which helps organizations for more profitability. The objective of this course is to equip attendees with the best practices so they can implement CRM practices successfully for long-term and sustainable customer focus and rich customer experience. It also helps delegates learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong and long term customer relations journey.
Key learning benefits
|
 |
Learning Outcomes
- – To understand the components of successful customer relationship management
- – To know how to develop a plan for implementing effective customer relation
- – To improve your customers service standards, by understanding their future needs and expectations
- – To learn how to offer alternative solutions and successfully deal with unrealistic customer requests
- – To understand why customers, complain, and how to deal professionally with dissatisfied customers.
- – Implement processes, precautions related to CRM implementation
- – Fully understand amazement revolution
COURSE FEE
240 BD
*100% Tamkeen support for Bahraini candidates only