Customer centricity is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. And a customer-centric company is more than a company that offers good service.
– Enhancing your customer’s experience through service innovation, personalization and exclusivity.
– Cultivating a customer – centric organisation by installing customer – centric mindset into the organisation.
– Integrating channeling within the organisation for customer – centric engagement.
– Benchmarking customer centricity in your organisation with best practices from across industries.